Public Safety Power Shutoff Information

(Or other multi-day power outage emergencies)

Make an Appointment With Your County's 211 Care Coordinator

If you are currently experiencing a PSPS or power outage and require immediate support from our Care Coordination team, dial 211. If you are experiencing an emergency, dial 911. Care Coordination connects you and your family with personalized support and critical services to prepare for Public Safety Power Shutoffs (PSPS) or other multi-day power outage emergencies.

Eligibility

To qualify for Care Coordination, clients must:

Live in a high fire-threat area (Orange and red areas covered by the map) and;
Have one or more Access or Functional Needs listed below;
- Rely on power for medical needs
- Rely on power for assistive technology
- Have disabilities
- Have chronic conditions or injuries
- Have limited English proficiency
- Care for children
- Are an older adult
- Are pregnant or nursing
- Are experiencing homelessness
- Are low-income
- Do not have reliable transportation

Eligible customers can click their service provider below to make an appointment with their county's Care Coordinator. If you are still unsure if you qualify for Care Coordination after reviewing the eligibility requirements, dial 211.

PG&E Care Coordination - Click Here

SCE Care Coordination - Click Here

Ineligible? - Click here for other 211 resources

About Public Safety Power Shutoffs (PSPS)

A Public Safety Power Shutoff (PSPS) is a proactive safety measure used by electric utilities during hazardous fire weather conditions, which include strong winds, dry vegetation, and low humidity. PSPS helps protect communities from potential wildfire hazards during high-risk fire weather conditions by temporarily turning off power to reduce the risk of electric equipment-related ignitions.

Through a collaborative partnership of the California 211 Network and Investor-Owned Utilities, Pacific Gas and Electric Company (PG&E) and Southern California Edison (SCE) seek to support customers with an Access or Functional Need (AFN) by connecting them to resources, programs, and local support systems.

About 211 PSPS Care Coordination

211 PSPS Care Coordination connects electricity dependent community members and households with access and function needs before, during, and after a PSPS in SCE and PG&E service areas across the state.

Make an appointment

Before a PSPS Event

Emergency Planning Assistance - Personal Safety Plan
Registration for alerts and notifications
Medical Baseline Program Enrollment
CARE or FERA Enrollment

During a PSPS Event

Locating a Community Resource Center
Connections to PSPS Resources:
- Food: Home meal delivery, food replacement
- Shelter: Lodging, community resource centers
- Transportation: Getting to cooling centers or other locations
- Power: Locating backup power options (batteries, generators)

After a PSPS Event

Power restoration updates
Connect households with programs for bill relief
Outreach to AFN households to evaluate safety plans and make updates as needed
Preparing for the next Public Safety Power Shutoff

Pacific Gas & Electric

PG&E OUTAGE MAP

PG&E Resources

Community Resource Centers

During a PSPS, we open Community Resource Centers where you can access resources in a safe location. Each center offers an ADA-accessible restroom and hand-washing station, basic medical equipment charging, device charging, Wi-Fi and other amenities.

Learn more about Community Resource Centers

Download potential community resource center locations.

Medical Baseline Program

Do you rely on electrical power for medical needs? Apply for the Medical Baseline Program to receive benefits such as extra PSPS notifications.

Will you need extra help during a PSPS?

If you or someone you know has a disability, or requires accessibility, financial or language support, PG&E has partnerships to provide resources to those who need them most. Resources include transportation, hotel stays and food replacements.

RESOURCES FOR THOSE WITH MEDICAL AND INDEPENDENT LIVING, ACCESSIBILITY, FINANCIAL, LANGUAGE AND AGING NEEDS

Generators and backup power
Find out if backup power is right for you, discover retailers and learn about financing options
Learn more about backup power

PG&E PSPS Event Timeline

Planning & Monitoring

4-7 Days Ahead: When we see extreme weather forecasts, we begin planning for potential PSPS.
3 Days Ahead: We send initial notifications about possible power shutoff to local and tribal governments, emergency officials, first responders, hospitals, and other critical infrastructure and service providers.
2 Days Ahead: We send initial notifications to customers, and update notifications to local government and agencies.
1 Day Ahead: We send update notifications including any updated timing information.
1-4 Hours Before: Whenever possible, we send notifications that power will be shut off.

Outage & Restoration Power Shutoff:

We send notifications that power has been shut off.
Preparing for Re-energization: We send notifications before re-energization occurs. Field crews inspect equipment to determine it is safe to restore power.
Power Restoration: We send notifications that power has been restored.
PSPS All Clear: We send notifications to customers on circuits that are no longer being considered for PSPS.

Southern California Edison

SCE OUTAGE MAP

Important Links

Other Partner Resources

Wildfire and Disaster Preparation

California Public Utilities