Care Coordination Appointments – PG&E Customers
Make an Appointment With Your County's 211 Care Coordinator
To qualify for Care Coordination, clients must:
- Live in a high fire threat area
- Have an access or functional need including;
- Rely on power for medical needs
- Rely on power for assistive technology
- Have disabilities
- Have chronic conditions or injuries
- Have limited English proficiency
- Care for children
- Are an older adult
- Are pregnant or nursing
- Are experiencing homelessness
- Are low-income
- Do not have reliable transportation
Customers and family members who depend on powered medical equipment should plan to have a backup power source, such as an uninterruptible power supply or a backup location in case of a power outage.
Identifying “electricity dependent” based on two factors:
- Medical Baseline Allowance is a rate structure, and the eligibility requirements do not include all AFN electricity dependency needs.
- There isn’t a consistent definition/qualifications across the organizations used to determine “electricity dependent”. (e.g., IHSS, RC, Medicare, CPUC). Note: Households may be in multiple of the customer AFN segmented identifies.
If you or someone in your household requires the regular use of electrically-powered medical equipment or other qualifying medical devices, you may be eligible for the Medical Baseline Allowance program. This program provides an additional 16.5 kilowatt-hours (kWh) of electricity per day. Provided at the lowest baseline rate, this helps offset the cost of operating the medical equipment.
Background: AB 2311 identifies the “access and functional needs population as consisting of individuals who have developmental disabilities, physical disabilities, chronic conditions, injuries, limited English proficiencies, who are non-English speakers, older adults, children, people living in institutional settings, or those who are low income, homeless, or transportation disadvantaged, including but not limited to, those who are dependent on public transit and those who are pregnant.”
If you're eligible using the criteria above, scroll below to make an appointment with your county's Care Coordinator. Care Coordination is currently unavailable in King, Tulare, Stanislaus, Fresno, Merced, and Mariposa County at this time. Contact your local 211 or power company for more information.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
Visit 211 San Diego's website here or call 211 to find out more about PSPS in San Diego County.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
If the appointment booking tool doesn’t load, please call 211.
Pacific Gas & Electric
Community Resource Centers
During a PSPS, we open Community Resource Centers where you can access resources in a safe location. Each center offers an ADA-accessible restroom and hand-washing station, basic medical equipment charging, device charging, Wi-Fi and other amenities.
Learn more about Community Resource Centers
Download potential community resource center locations (PDF, 544 KB)PDF. Opens in new Window.
Medical Baseline Program
Do you rely on electrical power for medical needs? Apply for the Medical Baseline Program to receive benefits such as extra PSPS notifications.
Learn more about our Medical Baseline program
Will you need extra help during a PSPS?
If you or someone you know has a disability, or requires accessibility, financial or language support, PG&E has partnerships to provide resources to those who need them most. Resources include transportation, hotel stays and food replacements.
RESOURCES FOR THOSE WITH MEDICAL AND INDEPENDENT LIVING, ACCESSIBILITY, FINANCIAL, LANGUAGE AND AGING NEEDS
Generators and backup power
Find out if backup power is right for you, discover retailers and learn about financing options
Learn more about backup power
Planning & Monitoring
- 4-7 Days Ahead: When we see extreme weather forecasts, we begin planning for potential PSPS.
- 3 Days Ahead: We send initial notifications about possible power shutoff to local and tribal governments, emergency officials, first responders, hospitals, and other critical infrastructure and service providers.
- 2 Days Ahead: We send initial notifications to customers, and update notifications to local government and agencies.
- 1 Day Ahead: We send update notifications including any updated timing information.
- 1-4 Hours Before: Whenever possible, we send notifications that power will be shut off.
Outage & Restoration Power Shutoff:
- We send notifications that power has been shut off.
- Preparing for Re-energization: We send notifications before re-energization occurs. Field crews inspect equipment to determine it is safe to restore power.
- Power Restoration: We send notifications that power has been restored.
- PSPS All Clear: We send notifications to customers on circuits that are no longer being considered for PSPS.