Public Safety Power Shutoff Information
(Or other multi-day power outage emergencies)
Make an Appointment With Your County's 211 Care Coordinator
If you are currently experiencing a PSPS or power outage and require immediate support from our Care Coordination team, dial 211. If you are experiencing an emergency, dial 911. Care Coordination connects you and your family with personalized support and critical services to prepare for Public Safety Power Shutoffs (PSPS) or other multi-day power outage emergencies.
Eligible customers can click their service provider below to make an appointment with their county's Care Coordinator. If you are still unsure if you qualify for Care Coordination after reviewing the eligibility requirements, dial 211.
About Public Safety Power Shutoffs (PSPS)
High winds can cause trees or debris to damage electric lines and cause wildfires. As a result, your electric utility company may need to turn off power during severe weather. This is called a Public Safety Power Shutoff (PSPS). PSPS events are one of the ways utility companies better ensure the safety of the public.
Through a collaborative partnership of the California 211 Network and Investor-Owned Utilities, Pacific Gas and Electric Company (PG&E) and Southern California Edison (SCE) seek to support customers with an Access or Functional Need (AFN) by connecting them to resources, programs, and local support systems.
Before a PSPS Event
- Emergency Planning Assistance - Personal Safety Plan
- Registration for alerts and notifications
- Medical Baseline Program Enrollment
- CARE or FERA Enrollment
During a PSPS Event
- Locating a Community Resource Center
- Connections to PSPS Resources, including transportation, lodging, and food resource and replacement
After a PSPS Event
- Power restoration updates
- Preparing for the next Public Safety Power Shutoff