Public Safety Power Shutoff Outreach

High winds can cause trees or debris to damage electric lines and cause wildfires. As a result, your electric utility company may need to turn off power during severe weather. This is called a Public Safety Power Shutoff (PSPS). PSPS events are one of the ways better ensure the safety of the public.

Through a collaborative partnership of the California 211 Network and Investor-Owned Utility, Pacific Gas and Electric Company (PG&E), and Southern California Edison (SCE) seek to support customers with an Access or Functional Need (AFN) by connecting them to resources, programs, and local support systems.

211 PSPS Care Coordination

211 PSPS Care Coordination aims to connect with electric-dependent community members and households with access and function needs before, during, and after a PSPS in SCE and PG&E service areas across the state.

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Before a PSPS Event

  • Emergency Planning Assistance - Personal Safety Plan
  • Registration for Alerts and Notifications
  • Medical Baseline Program Enrollment
  • CARE or FERA Enrollment

During a PSPS Event

  • Locating a Community Resource Center
  • Connections to PSPS Resources

After a PSPS Event

  • Power restoration updates
  • Preparing for the next Public Safety Power Shutoff

Conditions to Cause a PSPS Event

Elevated weather conditions can cause vegetation or other items to be blown into power lines possibly creating a wildfire. Under these situations, we may temporarily shut off power to customers to keep you and your community safe. Utility companies consider a number of factors and conditions before declaring a PSPS. These include, but are not limited to:

  • High winds (including Red Flag Warnings declared by the National Weather Service)
  • Low humidity
  • Dry vegetation that could serve as fuel
    On-the-ground observations
  • Fire threat to electric infrastructure
  • Public safety risk

Access and Functional Needs

Background: AB 2311 identifies the “access and functional needs population as consisting of individuals who have developmental disabilities, physical disabilities, chronic conditions, injuries, limited English proficiencies, who are non-English speakers, older adults, children, people living in institutional settings, or those who are low income, homeless, or transportation disadvantaged, including but not limited to, those who are dependent on public transit and those who are pregnant.”

Medical Baseline Customers

Customer and family members depend on powered medical equipment, should plan to have a backup power source, such as an uninterruptible power supply, or a backup location in case of a power outage.

Identifying “electricity dependent” based on two factors:

  1. Medical Baseline Allowance is a rate structure and the eligibility requirements do not include of all AFN electricity dependency needs.
  2. There isn’t a consistent definition/qualifications across the organizations used to determine “electricity dependent”. (e.g., IHSS, RC, Medicare, CPUC). Note: Households may be in multiple of the customer AFN segmented identifies.

If you or someone in your household requires the regular use of electrically-powered medical equipment or other qualifying medical devices, you may be eligible for our Medical Baseline Allowance program. This program provides an additional 16.5 kilowatt-hours (kWh) of electricity per day. Provided at the lowest baseline rate, this helps offset the cost of operating the medical equipment.

Make an Appointment With Your County's 211 Care Coordinator

Pacific Gas & Electric

Southern California Edison

Other Partner Provided Resources