Care Coordination Appointments – PG&E Customers

Community Resource Centers
During a PSPS, we open Community Resource Centers where you can access resources in a safe location. Each center offers an ADA-accessible restroom and hand-washing station, basic medical equipment charging, device charging, Wi-Fi and other amenities.

Learn more about Community Resource Centers

Download potential community resource center locations (PDF, 544 KB)PDF. Opens in new Window.

Medical Baseline Program
Do you rely on electrical power for medical needs? Apply for the Medical Baseline Program to receive benefits such as extra PSPS notifications.
Learn more about our Medical Baseline program
Will you need extra help during a PSPS?
If you or someone you know has a disability, or requires accessibility, financial or language support, PG&E has partnerships to provide resources to those who need them most. Resources include transportation, hotel stays and food replacements.

RESOURCES FOR THOSE WITH MEDICAL AND INDEPENDENT LIVING, ACCESSIBILITY, FINANCIAL, LANGUAGE AND AGING NEEDS
Generators and backup power
Find out if backup power is right for you, discover retailers and learn about financing options
Learn more about backup power

Planning & Monitoring

• 4-7 Days Ahead: When we see extreme weather forecasts, we begin planning for potential PSPS.
• 3 Days Ahead: We send initial notifications about possible power shutoff to local and tribal governments, emergency officials, first responders, hospitals, and other critical infrastructure and service providers.
• 2 Days Ahead: We send initial notifications to customers, and update notifications to local government and agencies.
• 1 Day Ahead: We send update notifications including any updated timing information.
• 1-4 Hours Before: Whenever possible, we send notifications that power will be shut off.

Outage & Restoration Power Shutoff:

• We send notifications that power has been shut off.
• Preparing for Re-energization: We send notifications before re-energization occurs. Field crews inspect equipment to determine it is safe to restore power.
• Power Restoration: We send notifications that power has been restored.
• PSPS All Clear: We send notifications to customers on circuits that are no longer being considered for PSPS.