Regional Resource – Winter Weather – Blue Shield Resources for Members

Blue Shield of California is working hard to ensure the safety and care of all its members during this difficult time.

• Blue Shield is allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled.

• Blue Shield Medical Care Solutions will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.

• There are virtual care options that may differ slightly depending on the plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. Please visit blueshieldca.com to view plan options.

• Blue Shield’s mental health service administrator is providing free access to resources, materials, and counseling services through its dedicated hotline: (800) 327-7451.

• Vision plan members in an affected area can get a replacement pair of lenses and/or frames. Out-of-network providers may be used as needed, with claims paid at in-network costs. Please call Vision Customer Service for assistance at (877) 601-9083.

• If a member has been displaced, they may see an appropriate out-of-network provider at in-network benefit levels. They may also replace medical equipment and supplies, if needed.

• If a member identification card is lost, members can view and print an identification card from our website by logging in to online accounts at blueshieldca.com/login. Alternatively, the Blue Shield of California mobile app provides access to ID cards on a mobile device.

If a member needs assistance, call Member Services at (800) 393-6130 (TTY: 711).