County: Calaveras, CA, Del Norte, CA, Monterey, CA, San Benito, CA, and San Joaquin, CA | Incident: Winter Weather 2023 |

Resource Type: Insurance Information and Public Health

Regional Resource – Winter Weather – Blue Shield Resources for Members

Blue Shield of California is working hard to ensure the safety and care of all its members during this difficult time.

• Blue Shield is allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled.

• Blue Shield Medical Care Solutions will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.

• There are virtual care options that may differ slightly depending on the plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. Please visit to view plan options.

• Blue Shield’s mental health service administrator is providing free access to resources, materials, and counseling services through its dedicated hotline: (800) 327-7451.

• Vision plan members in an affected area can get a replacement pair of lenses and/or frames. Out-of-network providers may be used as needed, with claims paid at in-network costs. Please call Vision Customer Service for assistance at (877) 601-9083.

• If a member has been displaced, they may see an appropriate out-of-network provider at in-network benefit levels. They may also replace medical equipment and supplies, if needed.

• If a member identification card is lost, members can view and print an identification card from our website by logging in to online accounts at Alternatively, the Blue Shield of California mobile app provides access to ID cards on a mobile device.

If a member needs assistance, call Member Services at (800) 393-6130 (TTY: 711).